Customer Support Specialist

From A to B

Customer Support agent responsible for resolving issues and ensuring satisfaction at AtoB. Focused on engaging with carriers and improving processes for service effectiveness.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Daily queue management in Zendesk along with escalations in Slack
Identify cases that will end up as multiple emails but can be resolved with a single outbound call
Strong communication needed to work across departments for resolutions and to develop best practices
Openness to team building to strengthen connections intra-deparmentally
Maintain a space free from distraction during business hours
Writing skills to help generate SOPs and Macros to build out our playbooks
Strong communication skills to share your knowledge, skills and best practices with the team
Help identify areas where we can future-proof
Keen sense of retention and customer advocacy

Requirements

What you’ll need

Proven experience 2-4 years in a support or account management role
Big+ for financial, transportation/3PL, fleet fuel card, telematics/ELD or factoring experience
Superior phone work as well as written and verbal communication skills
High level sense of prioritization
Zendesk experience 1-2 years or more
Zendesk ops experience (reporting, dashboards, triggers, etc) a plus
Bilingual (Russian, French) a plus
Highly adaptable, coachable, proactive, happy and driven.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ZendeskSOP writingMacro generationReportingDashboardsTriggers

Soft Skills

communicationteam buildingprioritizationadaptabilitycoachableproactivecustomer advocacyretention