Fringe

Customer Support

• Serve as the frontline support resource for Fringe users by responding promptly, courteously, and knowledgeably to customer service chats and cases.
• Take ownership of customer issues from initial inquiry through resolution.
• Troubleshoot both basic and more advanced platform issues, identify root causes, and collaborate with internal teams as needed to resolve problems efficiently.
• Develop and maintain a deep understanding of the Fringe platform, including new features, onboarding clients, and vendor updates.
• Work closely with Customer Success, Implementation, and other internal teams to deliver a seamless, high-quality support experience for users and clients.
• Follow established communication procedures, guidelines, and policies.
• Go above and beyond to enhance the user experience by demonstrating empathy, professionalism, and a genuine commitment to customer satisfaction.

Customer Service Representative