Friends of the High Line

Manager

• Design, implement, and review evaluation frameworks and metrics that capture the impact of High Line programs, which include but are not limited to public events, educational initiatives, and park operations
• Conduct regular assessments of program effectiveness and provide actionable recommendations for continuous improvement
• Develop data collection methodologies and administer tools that support both formative and summative program evaluations, ensuring alignment with funding timelines and funder reporting needs
• Create compelling data-driven narratives and visualizations that communicate program impact to diverse audiences, including donors, board members, institutional funders, and the public
• Collaborate with the Development team to translate program evaluation findings into fundraising materials, grant proposals, and impact reports
• Establish benchmarks and key performance indicators (KPIs) aligned with organizational goals and contemporary urban park management standards
• Work from within the Administration Division to identify and develop solutions for organization-wide data and evaluation needs, ensuring sustainable, data-driven cross-division support
• Collaborate with internal stakeholders to design data collection and analysis frameworks that reflect contemporary program evaluation and public space research
• Lead efforts to standardize data reporting methods and establish sound principles of data governance appropriate for an urban park stewardship nonprofit in a manner that:
• - Reflects best practices in contemporary urban research methodologies
• - Provides actionable insights for park management and urban design strategies
• - Implements comprehensive data quality standards and validation procedures
• - Establishes metadata standards for spatial and non-spatial data
• - Maintains data retention policies
• Support the implementation and management of FHL’s databases, including but not limited to:
• - Administering enterprise-grade geospatial information systems (GIS) including but not limited to Esri's ArcGIS Enterprise
• - Monitoring and possibly managing the implementation of people counting sensors throughout the park
• - Selecting and leveraging self-service systems for organization-wide metrics retrieval and analysis
• - Participating in needs assessments, facilitating data reviews, opening support tickets, and coordinating updates as needed
• - Maintaining documentation of FHL information systems, working in tandem with the IT department to ensure sound data governance practices
• Collaborate with the Digital Transformation and IT functions to ensure that software and accompanying systems/services fulfill and align with organizational data and evaluation needs
• Work with the Planning, Design & Construction department to interpret construction drawings, as-builts, and project documentation, generating advanced geospatial visualizations of landscape, infrastructure, and operational dynamics
• Lead the Data Working Group, a cross-departmental unit of engaged internal stakeholders who provide regular strategic insights and thought partnership on key data and evaluation needs
• Partner with program staff across departments to build evaluation capacity and foster a culture of learning and continuous improvement
• Maintain an openness to creative, technology-oriented cross-departmental support and collaboration in pursuit of the organization's purpose of being a civic connector on the Far West Side of Manhattan

Manager, Data & Evaluation