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Senior UX Researcher – Short-Term Contract, 1099
Friends From The CitySenior UX Researcher supporting a government client for a 3-month project. Conducts discovery research to improve complex permitting systems in a remote capacity.
About the role
Key responsibilities & impact- Plan and run discovery research across several user groups, from agency staff to external users.
- Conduct field research, contextual inquiry, and observational sessions, not surveys alone.
- Support service blueprints and process maps that trace work across actors, systems, and handoffs.
- Synthesize findings into research reports, personas, and requirements that hold up to scrutiny.
- Validate findings with participants before delivery.
Requirements
What you’ll need- Discovery research on complex, multi-stakeholder systems, shown through work samples or case studies. Usability testing alone is not the fit.
- Field and observational methods, not remote interviews alone.
- Experience producing service blueprints, journey maps, or process flows.
- A record of turning raw research into decisions for executives and technical teams.
- Government, regulatory, or permitting research is a plus, as is familiarity with rules-based processes.
Benefits
Comp & perks- This is a 1099 contract role and does not include benefits such as health insurance, paid time off, or retirement contributions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
discovery researchfield researchcontextual inquiryobservational methodsservice blueprintsjourney mapsprocess flowsresearch synthesisusability testingrequirements gathering
Soft Skills
synthesisvalidationcommunicationcollaborationdecision-making