Customer Operations Manager

Frida

Customer Operations Manager leading Walmart supply chain execution for Frida, a parenting-products company. Optimizing replenishment, inventory performance, reporting, and cross-functional retail initiatives.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management, inventory optimization, and data analysis to enhance operational efficiency and drive successful retailer partnerships. Proven ability to lead cross-functional teams and implement process improvements that align with business objectives.

Highest-signal resume keywords

Supply Chain ManagementInventory ManagementData AnalysisCross-Functional CollaborationAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail ReplenishmentForecastingOrder ManagementProcess ImprovementOperational Execution

Soft Skills

CommunicationRelationship-BuildingProblem-Solving

Tools & Technologies

Power BITableauERP SystemsRetailer Reporting Tools

Certifications & Qualifications

Six Sigma

Industry Keywords

Consumer ProductsCPGCustomer OperationsLogistics

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Own the day-to-day operational execution of Walmart’s business as the primary supply chain partner and point of contact for retailer replenishment and operations teams
Build relationships through recurring business reviews and operational meetings to improve service levels, inventory health, and supply chain performance
Partner with Sales on new item launches, promotional events, assortment changes, modular resets, and seasonal initiatives
Monitor purchase orders, replenishment, and inventory flow to ensure timely fulfillment and strong in-stock performance
Monitor and optimize In Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy
Analyze retailer and internal supply chain data, identify risks and trends, and develop action plans
Partner with Demand Planning and Supply Planning to improve forecast accuracy, inventory availability, and replenishment execution
Translate customer needs into actionable plans and align internal teams
Lead cross-functional initiatives with Sales, Planning, Logistics, Customer Service, Marketing, and Operations
Drive accountability for timely resolution of operational issues and successful business initiatives
Improve reporting, streamline processes, and increase visibility across Walmart’s supply chain operations
Develop and implement scalable reporting, tools, and process improvements to increase efficiency, reduce costs, and strengthen retailer relationships

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain Management, or a related field
5+ years of experience in customer operations, supply chain, logistics, or retailer-facing operations within a CPG or consumer products environment
Experience supporting large national retailers in customer operations, replenishment, order management, customer supply chain, or sales operations is strongly preferred
Strong understanding of retail replenishment, inventory management, forecasting, and supply chain execution
Proven ability to analyze complex data and translate insights into actionable business recommendations
Experience partnering cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Operations
Track record of driving projects, improving processes, and delivering results
Advanced Excel skills required
Experience with Power BI, Tableau, ERP systems, and retailer reporting tools is preferred
Excellent communication, relationship-building, and problem-solving skills
Six Sigma or continuous improvement experience is a plus

Benefits

Comp & perks

Comprehensive medical, vision, and dental plan options
Employer paid life insurance
Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, Cancer Coverage, and more
FSA & HSA
401k matching up to 4% with immediate vesting
Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, floating holidays, and a birthday day off
Pregnancy and parental leave
Weekly wellness programming in-office
Dog friendly office
Learning & development opportunities for professional and personal growth
Company-wide events & outings
Day of Service and volunteer opportunities
Exclusive employee product discounts