CRM Aftermarket Data Specialist

Freudenberg Group

CRM Aftermarket Data Specialist conducting data research and maintaining high quality CRM data. Collaborating with internal users and research partners on market inquiries and database updates.

Posted 5/22/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality
Respond to 'Market Research Request' app inquiries about the global user base
Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA
Create and update records within the C4C CRM software to maintain high data quality standards
Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects

Requirements

What you’ll need

Bachelor's degree in Business Administration, Economics, Engineering or related discipline
Experience in Sales/Sales Operations/Data Research position
Strong proficiency in English
Hand-on experience with C4C (SAP Cloud for Customer)
High proficiency in Microsoft Excel
Analytical mindset, attention to detail, and the ability to engage with users to clarify technical requests

Benefits

Comp & perks

Equal opportunity employer
Diversity and inclusion commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data researchCRM data managementC4CSAP Cloud for CustomerMicrosoft Excelanalytical skillsattention to detail

Soft Skills

collaborationcommunicationcustomer serviceproblem-solving

Certifications

Bachelor's degree