Channel Sales Manager – East

Freshworks

Channel Sales Manager expanding Freshworks’ North American partner ecosystem and indirect SaaS revenue. Building strategic alliances, joint business plans, and partner-led growth.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $173,230 - $213,990 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Channel Sales and Partner Management, with a strong focus on building strategic relationships and driving indirect revenue growth. Proficient in developing and executing go-to-market strategies and managing partner ecosystems within the SaaS industry.

Highest-signal resume keywords

Channel Sales ExperiencePartner Relationship ManagementStrategic Business PlanningCross-Functional CollaborationSaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quota AchievementPipeline DevelopmentRevenue ForecastingProject ManagementNegotiation Skills

Soft Skills

Excellent CommunicationRelationship BuildingStrong OrganizationInfluencing Stakeholders

Tools & Technologies

ZendeskSalesforce Service CloudServiceNowIntercomGenesysNICE

Industry Keywords

SaaSEnterprise SoftwareCustomer SupportOmnichannel EngagementContact Center Solutions

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Build and expand relationships with strategic channel partners, distributors, and solution providers across North America
Drive indirect revenue and partner-led growth in a quota-carrying role
Develop go-to-market strategies and execute joint business plans
Ensure partners have the resources and support to position and sell Freshworks solutions
Collaborate with Sales, Solutions Engineering, Marketing, and Partner Enablement teams
Drive partner recruitment, onboarding, enablement, and ongoing success
Identify and develop new partnership opportunities
Coordinate joint marketing initiatives, sales campaigns, and partner events
Advocate internally for partner needs and provide market feedback
Forecast partner pipeline and revenue while achieving or exceeding sales targets

Requirements

What you’ll need

5+ years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software company
Demonstrated success managing strategic partner relationships and achieving or exceeding quota
Experience building partner-generated pipeline and driving indirect revenue through channel ecosystems
Strong executive presence and ability to influence internal and external stakeholders
Ability to develop and execute strategic business plans with measurable outcomes
Excellent communication, negotiation, and relationship-building skills
Strong organization and project management skills; ability to manage multiple priorities
Comfortable working across global, cross-functional teams in a matrixed organization
Experience with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions strongly preferred
Understanding of customer support, omnichannel engagement, contact center, automation, or AI-powered customer service solutions
Live in the Eastern Time Zone
Bachelor's degree or equivalent professional experience

Benefits

Comp & perks

Variable compensation
Dental insurance
Medical insurance
Vision insurance
Disability insurance
Life insurance
Equity
ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption leave
Parental leave