Freshworks

Lead – Frontend AI UI Engineer

Freshworks

full-time

Posted on:

Location Type: Remote

Location: AustinCaliforniaTexasUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $238,000 - $342,000 per year

Job Level

About the role

  • Design and implement highly interactive, intuitive, and enterprise-grade UIs for our Agentic AI Platform
  • Collaborate closely with the Principal AI UI Architect
  • Develop agent builders, simulation tools, dialog orchestration interfaces, and multi-channel assistant deployment UIs
  • Build interactive visual editors (drag-and-drop) for agent orchestration and reasoning workflows
  • Implement prompt management, versioning, and testing interfaces for agent development
  • Develop real-time debugging tools to visualize agent reasoning traces
  • Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing
  • Implement user simulation frameworks for testing agent strategies with varied personas and scenarios
  • Build A/B testing dashboards for evaluating outcome-driven strategies
  • Create UIs for multi-turn conversation playback, agent state inspection, and scenario-driven outcome analysis
  • Develop dialog flow editors to design multi-turn conversations
  • Build deployment interfaces to configure assistants across digital channels and voice/IVR systems
  • Collaborate with the architect to define frontend design patterns, state management, and modular UI frameworks
  • Ensure UI scalability, performance optimization, and secure multi-tenant design for enterprise usage
  • Partner with backend engineers to integrate APIs and orchestration services into the UI seamlessly
  • Work closely with UX designers to deliver high-quality, intuitive user interfaces

Requirements

  • 7+ years of frontend engineering experience, building complex enterprise-grade UIs
  • Strong expertise in React (e.g., next.js), TypeScript, and state management
  • Experience developing visual workflow builders or graph-based editors (e.g., d3.js, React Flow)
  • Knowledge of real-time UI deployment for live agent monitoring/debugging
  • Familiarity with agentic AI concepts and their UI/UX requirements
  • Proficiency in frontend testing, performance profiling, and accessibility best practices
  • Understanding of secure UI patterns (SSO/OAuth2, RBAC, multi-tenant UI isolation)
Benefits
  • Dental insurance
  • Medical insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Equity + ESPP
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ReactTypeScriptstate managementd3.jsReact Flowfrontend testingperformance profilingaccessibility best practicesreal-time UI deploymentagentic AI concepts
Soft Skills
collaborationcommunicationproblem-solvingcreativityattention to detailadaptabilitycritical thinkingteamworkuser-centered designproject management