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Freshpet

Senior Customer Analytics and Sales Manager

Freshpet

Sr. Customer Manager leading and executing strategic customer plans across major retailers in Canada.

Posted 7/27/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact
  • Accountable for achieving sales, distribution, velocity, and profitability targets through data-driven planning and execution.
  • Lead joint business planning and execution for LCL and Walmart and other key accounts.
  • Leverage all available data and insight sources (NIQ, Customer Data, Numerator, US learning) to understand the business and develop plans to unlock growth.
  • Develop and deliver sales presentations, negotiate agreements, and drive profitable growth.
  • Oversee distributor relationships, ensuring alignment with Freshpet’s goals and effective execution at retail.
  • Explore and leverage AI tools to create efficiencies and better ways of working.
  • Build strong partnerships with category managers and merchants, ensuring Freshpet’s objectives are met.
  • Lead digital shelf and e-commerce initiatives to drive omnichannel growth and maximize Freshpet’s visibility and performance
  • Work closely with marketing, supply chain, and finance to deliver seamless customer solutions.
  • Identify opportunities and resolve issues independently, demonstrating accountability and initiative.
  • Champion a customer-centric approach, ensuring customer needs are at the forefront of decision-making.
  • Foster collaboration and teamwork across internal and external partners.
  • Communicate clearly and effectively with stakeholders at all levels.
  • Demonstrate adaptability and resilience in a fast-paced, changing environment.
  • Actively seek feedback and pursue continuous improvement.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, or related field
  • 7+ years’ experience in CPG sales or account management, preferably with LCL and WM.
  • Experience in CPG category management or related analytic roles strongly preferred.
  • Experience working with cross-functional teams to develop and execute creative solutions to drive customer growth.
  • Strong analytical, negotiation, and presentation skills.
  • Bilingual (English & French) an asset.

Benefits

Comp & perks
  • Remote working environment