Business Analyst/Project Manager

Freshfields Bruckhaus Deringer

Business Analyst/Project Manager modernizing Legal Department operations at Freshfields. Collaborating with stakeholders for efficient legal processes and technology-led improvements.

Posted 5/3/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Take ownership of Business and Functional Requirements across the Legal Operations project portfolio
Lead structured requirements gathering activities with Legal stakeholders, including workshops and one‑to‑one sessions
Analyse and document current‑state and future‑state processes, workflows and operating models
Produce high‑quality, clear and comprehensive requirements documentation that can be directly consumed by IT and Product teams
Lead the end‑to‑end delivery of business‑led change and automation projects, typically 2–3 projects concurrently
Define project scope, approach, milestones, dependencies, risks, benefits and success measures
Coordinate small delivery teams (typically 2–3 people), ensuring clarity of roles and responsibilities
Track and report progress, risks and issues, escalating where required
Build trusted working relationships with stakeholders across the Legal Department, including senior Legal leadership

Requirements

What you’ll need

Business Analyst/Project Manager experience ideally within Legal, Compliance, or Financial Services
Strong understanding of requirements gathering, process mapping, and documentation
Excellent communication and stakeholder management skills
Familiarity with Agile and Waterfall methodologies
Proficiency in tools such as MS Office, Visio, and collaboration platforms and workflow tools (e.g. Service Now)
Experience with Intapp or ServiceNow or similar enterprise workflow/ intake platforms
Strong experience in process improvement, workflow redesign and automation initiatives

Benefits

Comp & perks

Opportunities for professional development and career progression
Work on strategic projects with measurable business impact
Join a collaborative, inclusive, people‑first culture that values innovation and continuous learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements gatheringprocess mappingdocumentationprocess improvementworkflow redesignautomation initiativesproject managementAgile methodologyWaterfall methodology

Soft Skills

communication skillsstakeholder managementleadershiprelationship buildingorganizational skills