FreshCut Paper

Financial Planning and Analysis

• - Assist in budgeting, forecasting, and variance analysis.
• - Develop and maintain financial models to support decision-making.
• - Run scenario analyses with various assumptions and provide recommendations for maximizing financial results.
• - Partner with the Controller on monthly reporting and internal presentations.
• - Track KPIs for revenue, profitability, inventory, and cash flow.
• - Analyze sales, channel performance (web, Amazon, wholesale), and customer data to identify trends and opportunities.
• - Evaluate pricing, promotions, and marketing ROI.
• - Support supply chain and inventory planning with financial/operational insights.
• - Collaborate with marketing, operations, and sales teams to align financial metrics with business goals.

Senior Financial Analyst

Customer Support

• Primarily support wholesale business as key point of contact for clients, processing orders and managing account needs.
• Handle higher-level wholesale support for key accounts, requiring strong organizational skills, accuracy, and professionalism.
• Process and edit customer orders in NetSuite and Shopify with precision, including large-volume and key account transactions.
• Ensure shipments meet customer-supplied routing specifications, vendor guides, and delivery deadlines.
• Troubleshoot and resolve customer inquiries, complaints, and issues in a professional and solution-oriented manner.
• Monitor orders to identify potential delays or errors and take corrective action to maintain high customer satisfaction.
• Assist the eCommerce team during peak seasons with increased order volume, website navigation, and online ordering support.
• Respond to customer inquiries via email, chat, and phone regarding product details, order status, and fulfillment issues.
• Resolve order issues including shipping, billing, and product concerns, and contact customers to confirm details as needed.
• Provide support for Accounts Receivable, including follow-up on outstanding balances when necessary.
• Build and maintain relationships with wholesale reps, buyers, and key account customers, delivering elevated service and proactive communication.
• Coordinate with internal departments (warehouse, operations, and sales) to ensure timely and accurate order fulfillment.
• Perform other reasonably related duties as assigned to support business needs.

Senior Financial Analyst

Customer Experience Specialist