Associate Account Manager

Fresha

Associate Account Manager at Fresha driving partner success and relationship management for AI-powered beauty platform. Collaborating across teams to ensure smooth onboarding and account management.

Posted 6/23/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
Drive a 50/50 split between project management (onboarding) and ongoing account management.
Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

Requirements

What you’ll need

2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.
Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).
Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.
SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.

Benefits

Comp & perks

25 days of flexible leave that we encourage you to take.
Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions
Fully covered by Fresha.
Wellness products/services Perkbox.
Free Counseling.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementOnboardingAccount ManagementCustomer SuccessTechnical ConfigurationsSaaS ExperienceCommercial OutcomesRetention Strategies

Soft Skills

Relationship BuildingOrganizational SkillsProblem SolvingCommunicationCustomer Focus