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Customer Support Agent
Fresh PrintsLevel 1 Customer Support Agent at Parsel resolving delivery issues with a focus on customer communication and exception workflows.
About the role
Key responsibilities & impact- Handle inbound end-customer delivery tickets with professionalism and urgency
- Execute predefined exception workflows including ghost shipments, stalled/in-transit delays, delivered not received, and more
- Communicate shipment status, next steps, and expectations clearly and consistently to customers
- Escalate issues as required / needed
- Log outcomes accurately to support tracking visibility and reporting
Requirements
What you’ll need- 2+ years of customer support experience, preferably in logistics, e-commerce, or SaaS
- Strong written communication skills with ability to convey complex information clearly
- Comfort working with ticketing systems and following structured workflows
- Attention to detail and commitment to accurate documentation
- Ability to remain calm and solution-oriented under pressure
- Empathy for customers experiencing delivery issues.
Benefits
Comp & perks- Competitive salary based on experience.
- Opportunities for professional growth and career advancement.
- Collaborative and dynamic work environment.
ATS Keywords
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Soft Skills
strong written communicationattention to detailsolution-orientedempathyprofessionalismurgency