Fresh Prints

Flight Search Lead

Fresh Prints

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $1,200 - $1,600 per month

Job Level

Senior

About the role

  • Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
  • Master complex travel optimization using award programs, creative routing, and premium fare strategies.
  • Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
  • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.
  • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
  • Supervise all client searches and communications during your shift.
  • Run weekly team reviews to improve search quality and communication.
  • Identify when team members need support or are ready for more complex work.
  • Ensure seamless handovers between teams and shifts.
  • Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
  • Propose search optimizations and training improvements.
  • Handle escalations with empathy and confidence.

Requirements

  • 3+ years in luxury travel, premium concierge, or high-touch client service.
  • Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing.
  • Experience with mileage programs and premium booking methods.
  • Excellent written communication — your quotes are clear, polished, and reflect luxury standards.
  • Proven track record of meeting 95%+ SLA or quality standards.
  • Leadership or mentoring experience — you’ve coached others, even informally.
  • Calm under pressure — you prioritize effectively when requests pile up.
Benefits
  • Travel perks: Access to Ascend at-cost booking for personal travel.
  • Clear career path with merit-based progression.
  • Performance-based salary increases as you advance.
  • Global collaboration with talented teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sabre GDSflight searchfare rulescreative routingmileage programspremium booking methodstravel optimizationquote accuracySLA adherencetrade-off analysis
Soft Skills
leadershipmentoringcommunicationproblem-solvingempathycalm under pressureprioritizationteam collaborationfeedbackclient service