Director of Hospital – Patient Services

Fresenius Medical Care

Director of Hospital & Patient Services managing market development for healthcare services at FMCNA. Leading strategic direction for Hospital Services Specialists and Renal Travel Consultants.

Posted 5/6/2026full-timeRemote • Florida, Louisiana • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Supports FMCNA's mission, vision, core values and customer service philosophy
Directs the strategic initiatives relative to the market development activities of Hospital Services Specialists (HSS) and Renal Travel Consultants (RTC)
Collaborates with Sr. Director, Hospital & Patient Services, Divisional Vice-President, Operations Support, Market Development and appropriate operations management team
Develops the skill set of the Manager of Hospital & Patient Services staff through educational offerings; mentoring and guidance
Ensures compliance of staff to company policy and procedures; and state and federal regulations governing the activities associated with the marketing of healthcare services
Provides direction and oversight of marketing activities which include assessing Manager, HPS performance
Monitors and evaluates Manager, HPS activities

Requirements

What you’ll need

Bachelor’s Degree in Healthcare, Marketing or Business related field
5 years of directly related sales/customer service management experience, preferably in health care environment
5 years related experience in a multi-facility environment, finance or accounting
Demonstrated management and leadership competencies and skills
Excellent verbal and written communication skills
Excellent skills in customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making
Working knowledge of the reimbursement and insurance verification process
Computer proficiencies: Microsoft Excel and/or Access, PowerPoint, Word, Tabit software a plus
Approximately 30% travel required.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Training and coaching for Managers and HSS/RTC
Drug-free workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementcustomer service managementmulti-facility managementfinanceaccountingreimbursement processinsurance verification

Soft Skills

management competenciesleadership skillsverbal communicationwritten communicationcustomer service skillscontinuous quality improvementrelationship developmentresults orientationteam buildingdecision-making