Operations Service Owner
Fresenius Medical Care
full-time
Posted on:
Location Type: Hybrid
Location: Cremona • Italy
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About the role
- Ensure end-to-end operational excellence of digital services
- Manage their lifecycle, partner performance, service quality, and cross-functional coordination
- Implement the operational strategy for digital services
- Ensure reliability, scalability, recoverability, security, and efficiency of digital services
- Lead the resolution of operational issues
- Maintain service documentation
- Manage relationships with key technology and service partners
- Develop analytics, KPIs, and performance reporting for services
- Manage incidents, problems, and change requests
- Lead and manage complex projects
Requirements
- Information Technology or similar qualification
- Bachelor’s degree required; advance degree preferred
- Minimum three or more years’ experience as Service Manager/Service Owner
- Minimum five or more years’ experience as Project Manager
- Minimum ten or more years’ experience Dealing with Ambiguity and Hypothesis-Driven Thinking
- Stakeholder Management managing relationships with stakeholders, customers, vendors
- Negotiation and conflict resolution
- Problem-Solving and Decision-Making analytical mindset
- Prioritization and decision-making under pressure
- Leadership and Team Collaboration leading cross-functional teams
- Clear verbal and written communication
- Time Management coordinating and prioritizing multiple projects
Benefits
- Individual opportunities for self-determined career planning and professional development
- A corporate culture in which there is enough room for innovative thinking
- Hybrid work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational excellenceservice quality managementanalyticsKPI developmentperformance reportingincident managementproblem managementchange managementproject managementservice documentation
Soft Skills
stakeholder managementnegotiationconflict resolutionproblem-solvingdecision-makingprioritizationleadershipteam collaborationclear communicationtime management
Certifications
Bachelor's degreeadvanced degree (preferred)