Bilingual – Debt Collections Representative
Fresenius Medical Care
full-time
Posted on:
Location Type: Remote
Location: Arizona • Texas • United States
Visit company websiteExplore more
Salary
💰 $19 - $25 per hour
Job Level
About the role
- Perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment
- Assist patients in the resolution of outstanding payments from past due accounts
- Identify problem accounts and escalate as appropriate
- Update the patient record to identify actions taken on the account
- Achieve monthly department collection goal
- Maintain minimum production standards
- Achieve quality assurance scores that meet department requirements
- Work within company attendance guidelines
- Provide excellent customer service during all interactions
- Perform all responsibilities in compliance with company policies and procedures
- Assist with various projects as assigned by direct supervisor
- Additional responsibilities may include focus on one or more departments or locations.
Requirements
- High School Diploma required
- 1 - 2 years' related experience
- Ability to multitask within multiple channels of technology
- General computer skills with working knowledge of word processing, spreadsheet, and email applications
- Detail oriented with good analytical and organizational skills
- Good interpersonal skills with the ability to work cohesively within a team environment
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
Benefits
- Monthly Commission Bonus Program
- Excellent Benefits
- Potential for Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collection follow upresolution of outstanding paymentsproblem account identificationpatient record updatingmonthly collection goal achievementquality assurancecompliance with policies and procedures
Soft Skills
multitaskingdetail orientedanalytical skillsorganizational skillsinterpersonal skillsteamworkoral communicationwritten communication
Certifications
High School Diploma