Compliance

• Supports FMCNA’s mission, vision, core values and customer service philosophy.
• Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
• Responsible for driving the FMCNA culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Responsible for supporting Ethics and Compliance Officers (ECOs) with performing specific processes, such as Donations, Exclusions, License issues, etc.
• Assisting ECOs with Compliance Action Line (CAL) investigation related research and information gathering.
• Assisting the department with project based and administrative tasks, such as payor or government correspondence, repayment letters, etc.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Stays up to date with legal and regulatory changes affecting compliance programs.
• Actively participates in the communication of the Compliance program.
• May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
• May refer to senior level staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor/manager for resolution, as deemed necessary.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assists with various projects as assigned by direct supervisor.

Compliance Specialist I

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