Manager

• Develop, implement, and continuously refine a comprehensive, globally standardized S2P process performance management framework, aligned with overall business objectives and incorporating leading industry practices.
• Collaboratively define and align key performance indicators (KPIs) with the Global Process Owner (GPO) and Global Process Experts (GPEs), ensuring they are measurable, actionable, and directly linked to strategic outcomes.
• Establish a clear methodology for KPI target setting, including benchmarking and historical data analysis, to drive continuous improvement.
• Lead process performance reviews and take ownership of coordinating process improvement activity, driving improvements across the enterprise.
• Design and implement interactive, real-time process performance dashboards and reports, leveraging advanced analytics and visualization tools to provide actionable insights.
• Conduct analysis of process performance data, identifying trends, patterns, and root causes of inefficiencies, and developing data-driven recommendations for process optimization.
• Establish a framework for cross-functional performance alignment, ensuring that S2P process KPIs are integrated with related business functions, to drive holistic performance improvement.
• Conduct regular benchmarking of S2P process performance against industry best practices and leading organizations, identifying opportunities for innovation and improvement.
• Build a community of practice to foster collaboration and knowledge exchange among process performance management professionals.
• Create and maintain a knowledge management system that captures and disseminates S2P performance best practices, ensuring consistent application and knowledge sharing across the organization.
• Improvement in data governance and quality for S2P performance data.
• Global S2P Performance Management Framework adoption rate - Global subprocess teams and process operators, actively utilizing the standardized performance management framework developed by the role.
• Reduction in process inefficiencies identified and resolved: Measured decrease in identified process inefficiencies (e.g., cycle time, error rates) directly attributable to the role's analysis and recommendations.
• Stakeholder satisfaction with S2P Process performance reporting and insights: Measured satisfaction (e.g., through surveys) from key stakeholders regarding the clarity, relevance, and actionability of performance reports and insights provided by the role.

Global Source to Pay Process Performance Manager

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