Technical Service Representative

Fresenius Kabi USA

Technical Service Representative managing product traceability and spare parts inventory at Service Depot. Executing SAP transactions and ensuring regulatory compliance in a customer-facing role.

Posted 7/18/2026full-timeWarrendale • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product traceability and spare parts inventory control, utilizing SAP and APRISO for accurate transaction management and reporting. Strong communication skills are essential for effective collaboration with internal and external stakeholders to ensure operational efficiency and customer satisfaction.

Highest-signal resume keywords

SAP Transaction ManagementAPRISO System ProficiencySpare Parts Inventory ControlCustomer-Facing CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product TraceabilityInventory ControlSystem ReportingCycle CountingERP ExperienceData AnalysisService Order ManagementOperational VisibilityMicrosoft WordMicrosoft Excel

Soft Skills

Excellent CommunicationDetail OrientedOrganizational SkillsTeam CollaborationAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Service Depot OperationsCustomer ServiceCross-Functional CoordinationOperational Disruption PreventionLVP Refurbish and Loaner Pool Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

This position owns product traceability and spare parts inventory control within the Service Depot
Responsibilities include executing all APRISO and SAP transactions related to product receipt, movement, repair status, and shipment to ensure 100% system accuracy and regulatory compliance
The role also maintains spare parts inventory levels, initiates replenishment orders, performs cycle counts, and ensures alignment between physical inventory and system records to prevent operational disruption
This role also includes regular customer-facing responsibilities, requiring strong communication skills and a professional demeanor when interacting with internal and external stakeholders to support Service Depot operations and ensure a high level of customer service
Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability
Generate and analyze system reports to monitor product status and workflow progression throughout the service process
Execute SAP transactions to accurately move products through required service stages and out of the Service Depot in accordance with established procedures
Prepare and distribute daily, weekly, and monthly SAP reports to support operational visibility and performance tracking
Manage and maintain appropriate spare parts inventory levels to support Service Depot operations, including monitoring stock levels, initiating replenishment orders, and ensuring system and physical inventory alignment
Coordinate and communicate with cross-functional departments to ensure alignment and effective information flow between the Service Depot and internal/external stakeholders
Maintain and control LVP Refurbish and Loaner pool inventory, ensuring availability, accurate tracking, and proper system documentation
Perform additional administrative duties and support special projects as assigned

Requirements

What you’ll need

The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English
High School Diploma / GED
Excellent written, typing and oral communication skills required
Must be proficient in Microsoft Suite: Word and Excel
ERP Experience Preferred but will train ideal candidate
Customer-facing skills, requiring excellent communication ability and a professional demeanor
Well organized and detail oriented
Must be able to work in fast-paced environment, multi-task and flexible in shift coverage as necessary
Works well in team environment
Adapt to needs of the business and conditions as needed

Benefits

Comp & perks

medical, dental and vision coverage
life insurance
disability
401K with company contribution
wellness program