Product Complaint Coordinator

Fresenius Kabi USA

Product Complaint Coordinator responsible for managing complaint investigations at Fresenius Kabi. Collaborating with cross-functional teams to ensure timely and accurate complaint handling.

Posted 7/16/2026full-timeWarrendale • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong complaint investigation and closure capabilities, ensuring compliance with established procedures and effective communication with cross-functional teams. Proficient in customer service and documentation management to support quality assurance processes.

Highest-signal resume keywords

Complaint InvestigationDocumentation ManagementCustomer Service FocusWritten/Verbal CommunicationCross-Functional Team Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Complaint ClosureSample Retrieval CoordinationData ProcessingRoot Cause AnalysisSOP Compliance

Soft Skills

Organizational SkillsInterpersonal SkillsSelf-MotivatedQuick LearnerFlexibility

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Quality AssuranceCustomer FeedbackQuality EngineeringInbound Support IssuesComplaint Management

About the role

Key responsibilities & impact

Perform complaint investigation and complaint closure per established procedures and forms.
Capture all complaint information and ensure all necessary documentation (i.e. sample information, root cause information, etc.) is captured prior to closure.
Follow up to collect required information as indicated per SOP/regulations.
Coordination and execution of the sample retrieval, sample return tracking, and sample return follow ups.
Provide timely response to PMQA (written or verbally) including receipt of complaint, status updates, and final investigation report.
Respond to non-complex, non-product related inbound support issues, and utilize prepared Q&A documents to answer general customer inquiries and resolve simple complaints.
Escalate customer and product specific complaints to the Quality Engineering team for awareness and support, as needed.
Process requests for data, customer complaint details, etc.
Escalate customer feedback regarding quality related processes.
Perform additional duties as assigned.

Requirements

What you’ll need

Excellent written/verbal communication and organizational skills.
Flexibility to work on new products/assignments.
Strong computer skills (e.g. Word, Excel).
Strong interpersonal skills and the ability to work with cross-functional teams.
Self-motivated and quick learner.
Exceptional customer service focus.

Benefits

Comp & perks

medical coverage
dental coverage
vision coverage
life insurance
disability insurance
401K with company contribution
wellness program