Manager, Technical Service Operations

Fresenius Kabi USA

. Develop the LVP Service Depot team’s financial budget, strategic plan, targets, and performance objectives.

Posted 4/26/2026full-timeWarrendale • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop the LVP Service Depot team’s financial budget, strategic plan, targets, and performance objectives.
Measure and manage the day-to-day Depot operations that pertain to service call generation, spare part order management and device repairs. Oversee key areas such as call creation, order entry, data entry, oversight for internal operations activities such as staff utilization, depot repair purchase order receivables, workload volumes, throughput, and efficiencies.
Responsible for managing key employee-related activities including scheduling, timecards, time off approvals, development plans, performance management, compensation reviews, etc.
Provide service logistic support including service order updates and part order fulfillment, depot operations, new product launches, upgrades, and FCAs across North America operations.
Collaborate with appropriate teams to ensure accurate and efficient completion of service orders.
Partner with key stakeholders such as Customers, Distribution, Supply Chain, Quality, Sales, Marketing, INS Business Unit, Field Services, Finance, and external vendors to resolve issues and drive customer loyalty.
Support the CX Factor with direct ownership of the LVP Service Depot targets and results.
Accountable for employee compliance with established internal policies and practices.
Accountable for ensuring that functional talent management objectives are met. Develops plans to handle resource and staffing issues and be involved with recruiting, selection staffing, and retention of teams.
Responsible for periodic operational audits for LVP Service Depot teams.
Owner LVP Service Depot team processes including SAP SME role and ensuring processes are current and compliant (ex. Depot team member device training).
Adhere to all environmental, health and safety SOP’s, equipment, policies and procedures, including any department specific requirements.
Support strategic projects and embed a culture of continuous improvement to include identification and implementation of process improvements.

Requirements

What you’ll need

Bachelor’s Degree preferred with 5+ years experience in a customer facing operations environment and at least 1 year of management experience.
Must have demonstrated excellent leadership, interpersonal, planning and communication skills.
Ability to coach, mentor and provide effective feedback to team members.
Excellent communication skills (verbal and written).
Outstanding analytical, organizational and prioritization skills.
Excellent multi-tasking, problem solving and decision-making skills.
Ability to work independently, manage multiple priorities in a matrix environment, support complex team issues and team dynamics.
Ability to think innovatively and strategically.
Must be process and results driven with a focus on quality, accuracy, and timeliness.
Strong good PC skills (MS Office package) & SAP knowledge is preferred.
Able to make decisions with limited information and independently at times.
Strong team player – able to work cross functionally and collaborate in person and virtually.
Medical device experience preferred.

Benefits

Comp & perks

medical
dental and vision coverage
life insurance
disability
401K with company contribution
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementstrategic planningperformance managementdata entryoperational auditsprocess improvementsservice logisticscustomer service operationsstaff utilizationdevice repairs

Soft Skills

leadershipinterpersonal skillsplanningcommunicationcoachingmentoringanalytical skillsorganizational skillsproblem solvingdecision making

Certifications

Bachelor's Degree