Fresenius Kabi USA

Manager, CRM System Operations

Fresenius Kabi USA

full-time

Posted on:

Location Type: Office

Location: Lake Zurich • Illinois • United States

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Salary

💰 $120,000 - $135,000 per year

Job Level

SeniorLead

Tech Stack

AzureCloudERPSFDC

About the role

  • Lead Commercial Enablement Strategy (CRM & Customer Engagement)
  • Serve as Regional Salesforce Product Owner
  • Own CRM Demand Governance & Prioritization
  • Champion User Experience, Adoption & Data Integrity
  • Deliver Strategic Commercial Insights
  • Lead Change Management & Capability Development
  • Drive Automation & Scalable Process Architecture
  • Oversee Configuration Governance & Release Execution
  • Partner Cross-Functionally with IT & Global Stakeholders
  • Evaluate & Scale Emerging Capabilities

Requirements

  • Bachelor’s degree (focus on Information Systems, Operations, Business or Data Analytics preferred)
  • Salesforce Administrator (ADM-201) and/or Salesforce Business Analyst certification(s) required
  • 8+ years related experience of Salesforce as a Salesforce Business Analyst and/or Administrator in a business-facing role
  • Experience supporting regulated industries such as Life Sciences, Pharmaceuticals, Medical Devices, or Financial Services preferred
  • Experience supporting CSV (Computer System Validation) , audit readiness, and regulated documentation practices (SOPs, traceability)
  • Operating model / delivery: Agile delivery experience (user stories, backlog grooming, sprint planning), tools like Jira/Confluence/Azure DevOps
  • Strong hands-on experience with Salesforce declarative configuration (code/low code)
  • Strong understanding of Salesforce Sales Cloud and Service Cloud; experience with Marketing Cloud, Data Cloud, and Field Service Lightning preferred
  • Proven ability to lead CRM enablement, training, and change management initiatives to drive adoption
  • Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., SAP, Salesforce.com)
Benefits
  • Medical, dental and vision coverage
  • Life insurance
  • Disability
  • 401K with company contribution
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSalesforce AdministrationSalesforce Business AnalystSales CloudService CloudMarketing CloudData CloudField Service LightningAgile deliveryComputer System Validation
Soft Skills
leadershipchange managementuser experiencedata integritycross-functional collaborationstrategic insightscapability developmentautomationprocess architecturetraining
Certifications
Salesforce Administrator (ADM-201)Salesforce Business Analyst