Track and validate customer performance against contractual commitments, including tiered volume commitments, rebates and agreed upon contractual terms.
Oversee the administration and fulfillment of contractual obligations and commitments.
Extract, analyze and interpret data from CRM systems to identify compliance gaps and trends.
Prepare monthly dashboards and ad hoc reports for leadership.
Develop and maintain documentation related to contract performance.
Support customer obligation inquiries and disputes related to contractual obligations.
Support commercial teams in structuring contracts that drive long-term customer relationships.
Maintain detailed records of customer commitments, amendments, and compliance reports.
Work with legal and compliance teams to assess risks and implement corrective actions.
Provide insights and recommendations to senior leadership on contract performance.
Prepare documentation to support Review Committee requirements.
This individual will interface regularly with Marketing, Pricing, Legal, Finance, and other functional areas to ensure that key information is incorporated in the decision-making process.
Directly interface with customers on contract obligation reporting and measurement.
Identify process improvement opportunities and develop tools to assist in the project deliverables.
Lead project to organize project to report and socialize business metrics and key performance indicators (KPIs).
Contribute to the preparation of ad-hoc presentations, assess the impact of the analysis, and make appropriate recommendations to Senior Management.
This role does not have any direct reports but will need to work in a matrix management environment to manage project deadlines and provide frequent updates to key stakeholders on deliverables.

Requirements

Bachelor's degree required (Advanced degree is a plus)
5+ years of relevant experience in healthcare or related industry (Med Tech, Medical Device, Pharmaceutical preferred)
Strong knowledge of infusion therapy, medical device, and healthcare contracting preferred
Experience in pricing strategies and value-based contracting
Knowledge of antikickback laws
Highly self-driven, capable of working independently and collaboratively in dynamic conditions
Able to manage and prioritize multiple complex projects with demonstrated time management skills
Exceptional attention to detail
Strong communication and presentation abilities, both written and verbal
Strong team player that is solution-oriented and can build influential relationships with both internal department and external customers
Experience presenting with strong interpersonal and communication skills (verbal and written)
Intermediate to advance skillset with Microsoft Office (Word, Outlook, PowerPoint)
Familiarity with CLM and CRM tools (SalesForce.com)
Demonstrated ability to prioritize and execute tasks in a dynamic environment
Ability to collaborate effectively with internal and external business contacts while conveying a positive, service-oriented attitude
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information
Ability to work flexible hours and weekends to meet business/customer needs.

Benefits

medical, dental and vision coverage
life insurance
disability
401K with company contribution
wellness program
bonus plan with a target of 6% of the base salary

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscontract managementpricing strategiesvalue-based contractinginfusion therapy knowledgemedical device knowledgehealthcare contracting knowledgetime managementproject managementpresentation skills

Soft Skills

self-drivencollaborativeattention to detailstrong communicationinterpersonal skillssolution-orientedrelationship buildingconfidentialityintegrityjudgment