Creates and manages customer agreements for GPO, IDN’s and complex key accounts
Works cross-functionally with the Commercial, Finance, and Legal teams on contract development, administration, compliance and reporting
Develops implements, administers, and maintains the key contracts under area of responsibility including contract eligibility and contract pricing
Develops and coordinates assigned account contracts, amendments, new product offers, contract implementation and maintenance including contract eligibility and COT review
Manages pricing relationships between GPO contracts including Acute, Alternate, DSH, Retail and Committed contracts
Works with Sales and National Accounts team to support and execute pharmaceutical support of contract strategies
Redlines customer agreements in collaboration with internal team stakeholders (legal, contract marketing and NA)
Responsible for leading RFI, RFP and bid submissions
Generates monthly customer and sales reports with an emphasis on continual enhancements
Conducts analysis to calculate customer rebates and penalties as outlined in customer agreements
Manage and resolve customer pricing disputes
Prepares and distributes ad hoc sales and management reports
Responsible for the developing and maintaining content for the Contracts and Pricing Team Training Library and SOP’s
Coordinates and provides training to new hires and cross functional partners
Identifies and implements new processes to improve overall team efficiency and productivity
Facilitates and supports cross-functional process improvements
Facilitates and supports the implementation of process improvements in Contract Marketing
Completes all training requirements, including all department-specific, compliance training, etc.
Participates in any and all reasonable work activities as assigned by management.

Requirements

Bachelor's Degree required (Advanced degree is a plus)
3-5 years’ experience administering contracts and customer agreements (preferably in the healthcare industry)
Knowledge of medical device, hospital/pharmacy products and/or pharmaceutical industry contractual terms and conditions is strongly preferred
Demonstrated business acumen and experience with customer agreements (preferably experience with GPO, IDN, and hospital and/or clinic contracting) is a plus
Strong interpersonal, written, and verbal communication skills accompanied with critical thinking and problem resolution skills
Strong attention to detail
Intermediate to advanced skills with Microsoft Office applications (Excel, Word, PowerPoint, Access, and advanced skill set with Excel)
Knowledge of ERP systems (SAP), CLM, CRM, Qlik and other database concepts preferred
Demonstrated ability to prioritize and execute tasks in a dynamic environment
Ability to work flexible hours and weekends to meet business/customer needs
Able to manage and prioritize multiple complex projects with demonstrated time management skills as well as the ability to work independently
Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Benefits

medical, dental and vision coverage
life insurance
disability
401K with company contribution
wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract administrationcustomer agreementspricing managementRFIRFPdata analysiscustomer rebatesprocess improvementMicrosoft ExcelERP systems

Soft Skills

interpersonal skillswritten communicationverbal communicationcritical thinkingproblem resolutionattention to detailtime managementservice-oriented attitudeconfidentialitybusiness judgment

Certifications

Bachelor's DegreeAdvanced degree