FreeWill

Partner Success Strategist

FreeWill

full-time

Posted on:

Location Type: Remote

Location: Alabama • Colorado • United States

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Salary

💰 $65,000 - $72,000 per year

About the role

  • Produce outstanding fundraising results for a portfolio of nonprofit partners
  • Create warm, dynamic relationships with partners and ensure they feel cared for
  • Proactively identify challenges and address partner problems with sound judgment
  • Understand and communicate partner needs to internal teams effectively
  • Execute tactics and processes that support scalability as the team and partnerships grow
  • Maintain strong partner relationships year over year through successful renewals and upsells
  • Lead partner onboarding and launch to set the tone for an interactive and successful partnership
  • Facilitate regular check-in calls, business reviews, and annual kickoffs to drive strategy and results
  • Leverage data literacy and storytelling to translate product utilization and outcomes into ROI narratives
  • Meet or exceed quarterly adoption, retention, and expansion metrics
  • Work across multiple teams to track partner campaigns and progress; identify patterns and provide tactical insights
  • Provide marketing support to partners based on established best practices and adjust approach as needed
  • Collaborate with Content team to communicate partner needs and co-create effective materials
  • Proactively communicate new FreeWill developments to partners and offer relevant value
  • Stay current on nonprofit fundraising and customer success techniques and trends
  • Act with FreeWill's values of focus, joy, kindness, and courage

Requirements

  • 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success
  • Superior written and verbal communication skills and fine-tuned attention to detail
  • Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
  • Comfort moving quickly in a fast-paced environment
  • Experience working on a SaaS customer success or sales team
Benefits
  • Work from home
  • Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually
  • Flexible hours
  • Competitive salary
  • Commuter benefits
  • Company stock options
  • 401k
  • Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Free One Medical membership
  • Paid parental leave for all parents
  • Regular (virtual) team events
  • $250 monthly co-working budget which can be used for local co-working spaces and your home wifi bill
  • $300 annual budget to outfit your home office or cover utility bills
  • $1,000 referral bonuses for growing our FreeWill community
  • $1,000 annual professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
nonprofit fundraisingcustomer successSaaSdata literacymarketing supportpartner onboardingcampaign trackingROI narrativesupsellingrenewals
Soft Skills
communicationrelationship buildingproblem solvingstrategic thinkingattention to detailintellectual curiosityadaptabilitycollaborationproactive communicationjudgment