IT Operations Engineer

Freetrade

IT Operations Engineer at Freetrade responsible for infrastructure and IT systems management. Ensuring efficient operations and support for employees in a dynamic investment environment.

Posted 5/14/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 - £48,000 per yearWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud PlatformIoTJamf

About the role

Key responsibilities & impact

Triage, prioritise, and resolve day-to-day IT support requests, ensuring timely and effective solutions for end users.
Manage identity and access management across the employee lifecycle, including provisioning, deprovisioning, access reviews, and RBAC implementation.
Enforce security best practices across the environment, including patch management, device security policies, and compliance with corporate security and privacy standards.
Support and continuously improve employee onboarding and off-boarding processes in collaboration with the People and Finance teams.
Manage the full hardware asset lifecycle, including laptops, mobile devices, printers, IoT, and CCTV, maintaining accurate asset inventory at all times.
Administer and support cloud collaboration tools including Google Workspace, Slack, and Jira, ensuring reliability and optimal configuration.
Provide office and site support across meeting rooms, AV systems including Zoom Rooms, printers, scanners, and connected devices.
Identify and automate manual workflows to improve operational efficiency and reduce toil.
Develop and deliver tailored training and self-service resources to improve employee autonomy and reduce repeat support requests.
Engage and manage relationships with key IT suppliers and contractors to ensure service quality and value.

Requirements

What you’ll need

You have 5 years of experience in IT administration, operations and support space.
You thrive in a hybrid environment and are comfortable being in the office three days a week.
You have hands-on experience supporting a growing fleet of Mac devices
You are comfortable with the asset lifecycle process from procurement to decommissioning
You have the ability to balance customer support and project management
You have experience within modern IT environments with technical familiarity of tools such as Google Workspace, OKTA, JAMF, Jira, GCP
Have a strong desire to improve processes and ‘automate everything’
You're confident engaging with all levels of stakeholders and comfortable giving candid opinions.

Benefits

Comp & perks

Competitive salary – carefully benchmarked.
Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
Enhanced pension – We’ll match your contributions up to 7%.
Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact.
Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
Enhanced parental leave – Time off when it matters most.
Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly instalments.
Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.

ATS Keywords

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Hard Skills & Tools

IT administrationoperations supportidentity and access managementRBAC implementationpatch managementasset lifecycle managementworkflow automationtraining developmentcustomer supportproject management

Soft Skills

problem-solvingcommunicationrelationship managementcollaborationprocess improvementadaptabilitystakeholder engagementautonomytime managementcustomer focus