Freetrade

Backend Engineer

• Develop high-quality software within agreed timelines.
• Solve technical challenges by delivering scalable and maintainable solutions efficiently.
• Understand the core features and KPIs of your product.
• Be comfortable in an on-call environment, responding to high-priority issues.

Backend Product Engineer, Mid-level

Full-stack Engineer

• Develop high-quality software within agreed timelines, addressing complex problems by proposing various solutions and considering trade-offs to assist your team in making effective technical decisions.
• Solve technical challenges by delivering scalable and maintainable solutions efficiently, while balancing trade-offs.
• Understand the core features and KPIs of your product, working closely with the Product Manager to drive the product’s development.
• Be comfortable in an on-call environment, responding to high-priority issues and knowing when to escalate them.

Software Engineer, Mid-level

Backend Software Engineer – Mid-level

Customer Support

• Respond to inbound customer questions via chat and email = deliver clear, accurate support in English.
• Investigate customer-reported issues using internal tools and records = identify root cause and next best action.
• Resolve customer problems against internal guidelines = achieve first-time-right outcomes and reduce repeat contacts.
• Prioritise casework by urgency, risk, and SLA = meet response/resolution targets consistently.
• Escalate complex cases to the Workflow Lead with proposed resolutions = speed up decisioning and unblock customers.
• Document every interaction, complaint, and feedback in the internal system = maintain audit-quality records and continuity.
• Follow up with customers after resolution = confirm satisfaction and ensure closure.
• Learn new products, systems, and service practices through training = stay current and improve service quality.
• Coach Associates through trainings and internal Q&A support = increase team confidence and performance.
• Improve processes by proposing changes and owning SME areas = reduce friction, prevent issues, and raise CS efficiency.

Backend Product Engineer, Mid-level

Software Engineer, Mid-level

Backend Software Engineer – Mid-level

Customer Service Specialist