Freetrade

Customer Support

• Champion a customer-first mindset across the team
• Use customer insight to improve service quality
• Coach agents to deliver high-quality support
• Lead by example in fostering a culture of ownership
• Oversee and coordinate day-to-day customer service workflows
• Monitor team performance and identify risks
• Balance team capacity through effective management
• Partner with department manager to align priorities
• Drive continuous improvements to workflows and processes

Customer Service Team Lead