User Experience Researcher

Freetrade

User Experience Researcher leading end-to-end research projects for Freetrade's innovative investment products. Collaborating with cross-functional teams to promote customer-centric design and influence product direction.

Posted 5/12/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-Level💰 £50,000 - £60,000 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Lead your own end-to-end mixed-method research projects, including interviews, surveys, concept testing and usability studies
Support other members of the research team on larger projects, such as helping with survey analysis and running interviews
Shape discovery work with Product and Design, helping teams define the right questions and approach
Synthesise behavioural insights into clear, actionable recommendations that influence product direction
Collaborate with Product, Design, Marketing and Data to ensure research is well-scoped and aligned with business goals
Support the team in promoting a customer-centric culture across the organisation, ensuring the customer perspective is embedded throughout the product lifecycle
Communicate insights effectively to a range of stakeholders, tailoring depth and format to support fast, confident decision-making
Help to maintain accurate documentation around research processes and outputs

Requirements

What you’ll need

Strong experience in user research or a closely associated discipline (2-3 years), ideally across consumer-facing digital or financial products
A strong track record of converting research findings into meaningful narratives that help stakeholders understand the problems, risks and opportunities.
Expertise in qualitative and quantitative research methods, such as customer interviews, usability testing, and survey data analysis (experience in R Studio, Python or similar is a bonus)
A pragmatic, outcome-focused mindset, able to choose the right level of depth for the question and timeline
An adaptive approach to research design, going beyond textbook methods to get to answers.
Experience using AI tooling to speed up research processes and improve efficiency
Confidence partnering closely with other researchers, product managers and designers to influence discovery, strategy and prioritisation
Strong communication skills, able to make complex insights easy to understand and act upon
Curiosity and empathy: you’re motivated by understanding how people think, feel and behave
Experience working in fast-paced, iterative environments
Experience with user testing tools such as Dovetail, UserTesting.com, or similar

Benefits

Comp & perks

Competitive salary – carefully benchmarked.
Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
Enhanced pension – We’ll match your contributions up to 7%.
Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact.
Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
Enhanced parental leave – Time off when it matters most.
Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments.
Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.

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Hard Skills & Tools

user researchqualitative research methodsquantitative research methodscustomer interviewsusability testingsurvey data analysisR StudioPythonAI toolingresearch design

Soft Skills

communication skillscuriosityempathyadaptive approachoutcome-focused mindsetcollaborationstakeholder engagementproblem-solvingnarrative developmentcustomer-centric mindset