Operations

• Developing a deep understanding of operational payment processes and their impact on Freetrade and its clients.
• Maintaining consistent and high-level execution and documentation of daily operational tasks related to payments processing. Key activities such as: investment processing, settlement and FX payments, and cash management, including the resolution of reconciliation issues.
• Success of your team by consistently meeting individual SLAs and KPIs, thereby helping achieve overall team performance targets and service standards.
• Detecting and escalating domain specific issues and ensuring timely escalation to relevant stakeholders.
• Driving continuous improvement of processes and tools through collaboration with team members and cross-functional partners to support team growth and scalability.

Payments Operations Associate

Service Operations Manager