Associate Manager, Demand Operations

Freestar

Associate Manager in Demand Operations at Freestar helping manage operational processes for revenue maximization and publisher support. Working cross-functionally to optimize SSP engagement and performance.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses
Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield
Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities
Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and ensure compliance with industry standards
Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations
Monitor changes in the programmatic ecosystem (e.g., privacy regulations, signal loss, new SSP capabilities). Translate industry developments into actionable recommendations that improve performance, scalability, and compliance
Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks

Requirements

What you’ll need

1-2 years of experience working in Ad tech within the digital marketing industry
Familiarity with Programmatic advertising
CRM experience (Salesforce, Hubspot, ZenDesk, etc.)
Understanding of digital media supply and demand chains
Understanding of Google Docs and Microsoft Office Suite
Spreadsheet proficiency
Excellent written and verbal communication skills, especially as they relate to building and maintaining relationships
Strong organizational and project management skills

Benefits

Comp & perks

Full-Time, Salaried Position
The opportunity to be part of something BIG

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance optimizationbidder performance investigationad blocklist managementauditingprogrammatic advertisinginventory configurationdiscrepancy investigationyield improvementdocumentation

Soft Skills

communicationrelationship buildingorganizational skillsproject managementtroubleshootingproactive follow-upcollaborationanalytical thinkingattention to detailproblem-solving