Client Service Leader

Freese and Nichols

Client Service Leader managing client development and business strategies for Freese and Nichols in Georgia region. Leading sales efforts and collaborating with operational teams for project opportunities.

Posted 5/22/2026full-timeAtlanta • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Develop relationships and serve as a point of contact and liaison for clients
Conduct client-facing interactions
Establish and maintain effective relationships with clients via email, social media, phone, and in-person
Conduct market research and have market awareness to identify trends and new business development opportunities
Assist in implementing Freese and Nichols business development strategies
Develop relationships with identified strategic and key client accounts
May serve in one or more client representative roles
Coordinate, assist, and attend client events, meetings, appointments, and conferences
Oversee preparation of presentations for internal business development teams and external clients
Prepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and training
May supervise activities and tasks of identified Business Development staff
Execute on the Strategic and Key Account Program
Coordinate with accounting to report on financial metrics such as bookings
Identify areas and processes for improvement or efficiency
Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles
Develop teaming strategies to effectively maximize market potential

Requirements

What you’ll need

12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experience
Bachelor’s degree in business or public administration, marketing, urban planning, engineering, or a related field
Demonstrated, strong experience working with municipalities/local government entities
Seller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makers
Excellent interpersonal skills, comfortable with leading difficult conversations and solving problems
Strong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols’ market share
Knowledge of alternative project delivery – Design-Build, Construction Manager at Risk, etc.
Previous knowledge of funding sources and processes to serve Freese and Nichols’ client base

Benefits

Comp & perks

Comprehensive benefits package
Paid overtime for salaried employees
Annual bonus
Access to company cabins in Red River, New Mexico and Banner Elk, North Carolina
Flexible work environment including hybrid schedule with up to 40% of remote work
Alternative work schedule program providing a day off every other Friday

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentmarket researchfinancial metrics reportingproposal writingproject deliveryDesign-BuildConstruction Manager at Risk

Soft Skills

interpersonal skillsproblem solvingrelationship buildingleadershipcommunication

Certifications

Bachelor’s degree