Freeosk

Customer Success Manager

• Provide necessary support and coordination to the Client Success team
• Architect client solutions grounded in clear performance expectations
• Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs
• Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution

Client Success Specialist

Scrum Master

• Facilitate daily, sprint, and quarterly planning ceremonies that drive focus and accountability
• Maintain a clear, realistic, and up-to-date plan across teams and projects
• Communicate effectively in all directions - distilling complexity for leadership and context for teams
• Partner with engineering and product leads to identify risks, dependencies, and trade-offs early
• Use metrics and visuals to track progress, surface issues, and improve predictability
• Champion continuous improvement through retrospectives and process feedback

Client Success Specialist

Agile Project Manager