IT Support – Level 1

Freelance Latin America

Remote Level 1 IT support for a U.S.-based organization across Latin America. Troubleshooting systems, managing tickets, administering cloud tools, and documenting technical solutions.

Posted 8/17/2026part-timeRemote • 🇻🇪 VenezuelaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Level 1 troubleshooting across Windows, Linux, and macOS environments, with a strong focus on customer service and technical documentation. Capable of supporting Microsoft 365, Google Workspace, and AWS administration while maintaining effective communication and collaboration with team members.

Highest-signal resume keywords

Level 1 TroubleshootingMicrosoft 365 AdministrationGoogle Workspace AdministrationAWS SupportTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows TroubleshootingLinux TroubleshootingMacOS TroubleshootingBasic Networking KnowledgeIP AddressingRemote Support TechnologiesSoftware InstallationScripting KnowledgeServer AdministrationIT Security Tools

Soft Skills

Excellent Communication SkillsCustomer-Service OrientationTeam CollaborationAutonomous Work

Tools & Technologies

Remote Connection SoftwareTicketing SystemsKnowledge Management PlatformsEmail FilteringDNS Configuration

Industry Keywords

Technical SupportIT ProcessesTechnology WorkflowsOffice Automation ProductsDatabases

Tech Stack

Tools & technologies

AWSCloudDNSLinuxMacOS

About the role

Key responsibilities & impact

Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server, and related environments
Support administration of Microsoft 365, Google Workspace, and AWS environments
Perform remote software installation, configuration, and management
Assist with local network administration, IP addressing, and basic networking issues
Troubleshoot software installation, password recovery, and hardware verification issues
Manage support tickets and document troubleshooting steps and solutions
Assist with email filtering, DNS configuration, and IT security tools
Support backup, firewall, virtualization, server, and cloud service administration
Use remote connection and support platforms to troubleshoot user issues
Maintain technical and company documentation in knowledge management platforms
Use scripting or programming knowledge to automate routine tasks when applicable
Escalate unresolved incidents to higher-level technical support
Review, clean up, and improve IT processes and technology workflows
Deliver professional, customer-focused support to users and internal team members
Follow client guidelines, communication practices, workflows, KPIs, and goals during the scheduled hours

Requirements

What you’ll need

Working knowledge of office automation products, databases, and remote support technologies
Understanding of computer systems, mobile devices, and common technology products
Ability to diagnose and resolve basic technical issues
Basic administration knowledge of Microsoft 365, Google Workspace, or AWS
Basic troubleshooting knowledge across Windows, Linux, and macOS
Basic knowledge of Windows Server and server administration
Basic networking knowledge, including local networks and IP addressing
Familiarity with remote connection/support software and ticketing systems
Ability to create and maintain clear technical documentation
Excellent verbal and written communication skills
Strong customer-service orientation and professional troubleshooting approach
Ability to collaborate with a team and work autonomously
English and Spanish proficiency
Willingness to complete a criminal background check
Availability Monday through Friday, 8:00 AM–10:00 AM Pacific Time (US & Canada)
Willingness to expand availability to part-time and potentially full-time as business needs grow

Benefits

Comp & perks

Fully remote work environment
Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growth
Set work schedule determined by the client
Training may be required
Performance measured through KPIs and goals
Opportunity for long-term partnerships