Freelance Latin America

Technical Support Specialist II

Freelance Latin America

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇴 Jordan

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
  • Diagnose and troubleshoot technical problems related to hardware, software, and networking.
  • Document all interactions and resolutions accurately in the ticketing system.
  • Escalate complex problems to relevant technical teams when needed.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
  • Technical support experience, with strong customer service skills.
  • Proficiency in troubleshooting various technical issues.
  • Excellent communication skills.
  • English proficiency at C1/C2 level.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supporthardware diagnosissoftware diagnosisnetworking diagnosis
Soft skills
customer servicecommunicationproblem-solving
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science