Head of Client Operations
FreedUp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Lead
About the role
- Own the ongoing relationship and success of a portfolio of FreedUp clients
- Lead client onboarding, including kickoff meetings, expectations-setting, and early success milestones
- Serve as the primary point of contact for client check-ins, feedback, and ongoing communication
- Monitor client health and satisfaction, identifying risks and opportunities proactively
- Coordinate internally with EAs, recruiters, trainers, and leadership to resolve issues and ensure high performance
- Maintain clear visibility into where each client is in their lifecycle (onboarding, ramp-up, steady state)
- Track and manage client-related workflows, timelines, and deliverables
- Ensure client updates, feedback loops, and follow-ups happen consistently and on time
- Identify operational gaps or recurring issues and help improve internal processes and systems
- Create, document, and improve SOPs related to client operations and delivery
- Support leadership with reporting and insights on client performance, retention, and trends
Requirements
- 3+ years of experience in client success, account management, operations, or project management
- Experience working directly with clients in a service-based or agency environment
- Proven ability to manage multiple clients or projects simultaneously
- Strong written and spoken English (C2 level preferred)
- Experience working remotely with distributed teams
- Excellent verbal and written communication skills
- Strong client relationship and stakeholder management skills
- High level of organization and follow-through
- Ability to think operationally and improve systems, not just execute tasks
- Comfort leading meetings, setting expectations, and delivering feedback
- Proficiency with tools like Notion, Google Workspace, Slack, Zoom, Airtable, or similar
- Ability to work independently while coordinating closely with leadership
- High level of ownership, professionalism, and discretion
- Reliable high-speed internet connection with a minimum speed of 50 Mbps download and 10 Mbps upload.
- A modern computer or laptop with a multi-core processor (Intel i5 or higher/equivalent).
- Proficiency with remote communication tools such as Zoom, Microsoft Teams, Slack, or Google Meet.
- A noise-canceling headset with a microphone for clear communication.
Benefits
- Upward mobility potential is huge - we expect to triple in size this year
- Fully remote role
- Opportunity to work closely with founders and leadership
- Meaningful ownership over client experience and operations
- Learning and growth opportunities within a fast-growing startup
- Performance-based bonuses
- PTO
- HMO after 3 months
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementoperationsproject managementclient relationship managementstakeholder managementsystem improvementworkflow managementSOP documentation
Soft skills
communication skillsorganizational skillsfollow-throughleadershipproblem-solvingindependenceprofessionalismdiscretionclient onboarding