Director, Payments Monetization

FreedomPay

Director overseeing day-to-day operations of payment processing advisory at FreedomPay. Leading merchant services, managing partnerships, and enhancing program efficiency in a growing tech company.

Posted 5/18/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Manage the day-to-day operations of the program, ensuring consistent delivery of high-quality advisory services to merchants
Execute against the strategic plan, translating goals into actionable workstreams, timelines, and measurable outcomes
Oversee the end-to-end merchant engagement process, from statement collection and analysis through partner recommendation and handoff
Maintain and enforce the criteria and standards for payment processing partners participating in the program
Build and refine scalable processes, playbooks, and tools to support program efficiency and growth
Act as a subject matter expert on merchant services, payment processing economics, and the acquiring landscape in support of FreedomPay's sales team
Partner with sales representatives on merchant-facing engagements, delivering expert-level presentations and consultative guidance on processing analysis results
Support the development of sales collateral, talking points, and training materials that enable the broader sales team to position the payment processing advisory effectively
Drive revenue by managing the pipeline of merchant opportunities and ensuring timely progression through the advisory and referral process
Manage day-to-day relationships with acquiring partners, ensuring adherence to program standards and identifying opportunities for deeper collaboration
Track, analyze, and report on program KPIs, including merchant pipeline, conversion rates, revenue contribution, and partner performance, delivering regular updates to the VP, Strategic Sales
Directly manage the payment processing advisory program analyst, providing coaching, oversight, and support for statement analysis and merchant account management activities
Collaborate with Sales, Partnerships, Marketing, and Operations to align activities with broader company initiatives
Establish and maintain a feedback loop, capturing merchant and partner insights to inform product and process improvements across FreedomPay

Requirements

What you’ll need

7+ years of experience in merchant services, payment processing, or acquiring, with strong knowledge of interchange, processing economics, and merchant advisory
Demonstrated ability to manage and execute programs with direct revenue impact
Strong presentation and communication skills, with the ability to serve as a credible subject matter expert in merchant-facing and internal sales settings
Experience managing direct reports and cross-functional workstreams
Highly organized with a data-driven approach to tracking performance and driving accountability
Experience at or working closely with ISOs, acquirers, payment processors, or payment technology companies preferred

Benefits

Comp & perks

medical, prescription, dental and vision coverage
Life Insurance
Retirement Plans with company match
commission sharing plan
flexible hybrid working environment
great parental and other leave programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchant servicespayment processinginterchangeprocessing economicsprogram managementKPI trackingdata analysisstatement analysisaccount management

Soft Skills

presentation skillscommunication skillsorganizational skillscoachingcollaborationconsultative guidancecredibilitydata-driven approachoversight