Intake Specialist I

FreedomCare

Intake Specialist I assisting patients and caregivers with application and enrollment process. Leading customer service efforts to ensure seamless onboarding experience at FreedomCare.

Posted 6/24/2026full-timeSpringfield • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.
Provides necessary documentation and requirements with Missouri Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.
Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
Consistently meets monthly performance metrics of starting patients on Care and call handling
Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
Manage a high open caseload until the enrollment process is complete
Consistently meet monthly completed starts of care
Provide exceptional customer service and positive experience for potential patients/caregivers
Regular communication with a variety of health plans regarding patient benefits and authorizations
Navigate multiple systems and portals to determine eligibility and obtain authorization

Requirements

What you’ll need

Must be able to commute into Springfield, MO office 1 time a week, this is a hybrid role
Experience in high-volume inbound and outbound call environment
Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
Must have poise and patience when dealing with clients
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
Keen attention to detail, metrics driven, excellent time management skills
High empathy and collaborative team player
Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

Benefits

Comp & perks

competitive compensation
medical benefits
retirement plans
wellness programs
fun company events
ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall handlingdocumentation managementeligibility determinationauthorization processesmetrics trackingcase managementproblem solvingcommunication skillstime management

Soft Skills

empathycollaborationpatiencemotivationflexibilityattention to detailpoisedrive to exceed targetspositive demeanorwritten communication