Supervisor of Care Management, Health Homes

FreedomCare

Team Lead of Care Management overseeing daily operations to ensure high-quality, compliant services for patients at FreedomCare. Supporting and developing Care Managers in their roles.

Posted 6/24/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

About the role

Key responsibilities & impact

Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues.
Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.
Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through.
Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements.
Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery.

Requirements

What you’ll need

Master’s degree in Social Work required.
3+ years of Health Home Care Management experience required.
3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders required.
Strong working knowledge of Health Home NYS requirements, Lead Health Home policies, and community-based care resources.
Strong judgment and decision-making skills, with the ability to navigate escalations, crisis situations, and competing priorities.
Strong written and verbal communication skills, including the ability to engage effectively with patients, families, community providers, and internal stakeholders.
Ability to travel in the field to support patients, accompany appointments, and respond to escalated situations.
Proficiency using care management and documentation systems such as Netsmart, Foothold, Salesforce, and UAS-NY.

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Health Home Care Managementsupervisory experiencecrisis managementpatient engagementdocumentationauditingcompliancedecision-makingjudgment

Soft Skills

coachingperformance feedbackcommunicationinterpersonal skillsproblem-solvingleadershiptrainingsupportengagement

Certifications

Master’s degree in Social Work