Staffing Coordinator

FreedomCare

Staffing Coordinator at FreedomCare ensuring caregiver coverage and patient-centered care. Seeking candidates with medical experience and exceptional customer service skills for hybrid role.

Posted 5/26/2026full-timeAlbany • New York • 🇺🇸 United StatesLead💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
Work with the HHA recruiter to find and select high quality home health aides
Keep the HHAs in compliance with regulatory requirements
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

Requirements

What you’ll need

2+ years in a similar role
Experience in a LHCSA preferred; previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills; excellent written and verbal communication skills
Proficient computer and phone knowledge; comfortable with technology
Must have poise and patience when dealing with customers, both internal and external
Bilingual in Spanish, or other languages desired

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HHA coveragecompliance with regulatory requirementsschedulingadministrative recordscustomer service

Soft Skills

problem-solvingcreativityproactive thinkingcommunicationpatiencepoise