Team Lead, Care Operations

FreedomCare

Team Lead of Care Operations at FreedomCare overseeing a team of Care Specialists. Fostering improvements in service delivery and compliance within the Connecticut operations.

Posted 5/16/2026full-timeWest Hartford • Connecticut • 🇺🇸 United StatesSenior💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity
Responsible for disseminating information and training from senior management and other departments to their direct reports
Interviews candidates, trains employees, and does continued training with their team

Requirements

What you’ll need

Experience managing/supervisory a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
Self-motivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self motivated, work independently and ability to make informed decisions
Drives mission, core values and vision
Bachelor's Degree in Business Administration or Healthcare Administration (Preferred)
Experience working in a homecare agency, hospital or healthcare (Preferred)
3+ years experiencing managing 5+ employees (Preferred)
Spanish bilingual is a plus (Preferred)

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementIntake processcase management

Soft Skills

leadershipmentoringcommunicationanalytical skillsorganizational skillstime managementcritical thinkingmotivationself-motivationindependent decision making

Certifications

Bachelor's Degree in Business AdministrationBachelor's Degree in Healthcare Administration