Caregiver Benefits Specialist

FreedomCare

Caregiver Benefits Specialist focused on improving caregiver satisfaction through benefits education and support. Work remotely serving the New York metro market for a healthcare innovator.

Posted 5/1/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.
Providing accrual status and processing sick time through Empeon and Medflyt, as needed
Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
Work in FlexFacts portal to assist with reimbursements and allocating funds
Commuter Benefit forms
HRA deposits
Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
Answering calls that come in on the shared line and must ensure we provided first contact resolution
Ability to navigate multiple platforms in a fast-paced environment
Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.
Consistently meet internal service level agreements and metrics

Requirements

What you’ll need

1+ years of relevant experience in a similar position
Experience in high-volume inbound and outbound call environment
Proven track record of strong customer focus and adaptability in a high call volume environment
Effective written and verbal communication skills with the ability to engage with diverse audiences
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Ability to multitask, set priorities, and manage time effectively
Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
Ability to embrace change and departmental growth in an evergreen environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data accuracycustomer serviceemployment verificationbenefits educationsick time processingreimbursement allocationcall summarizationmultitaskingtechnical proficiencyactive listening

Soft Skills

empathyadaptabilityeffective communicationpatiencetime managementprioritizationproblem-solvingattention to detailcustomer focusnavigating challenging conversations