Call Center Engagement Specialist – HCS
FreedomCare
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Nevada • United States
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Salary
💰 $18 - $22 per hour
Job Level
About the role
- Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
- Nurture interested individuals into signing up with FreedomCare
- Collect and validate current information needed to sign up
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to improve the customer experience when they arise
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet personal/team qualitative and quantitative targets
Requirements
- 1+ year of proven sales experience
- Bilingual Spanish (required)
- Ability to multitask, set priorities and manage time effectively
- Familiarity with CRM systems and practices
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Genuine care for customer’s interests
- Optimistic and upbeat
- Self-motivating, independent, and entrepreneurial spirit
- Focused and persistent
- Analytical and empathetic
- Data driven and goal oriented
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceCRM systems
Soft Skills
multitaskingtime managementphone communicationverbal communicationactive listeningcustomer focusadaptabilityself-motivatingoptimismpersistence