FreedomCare

Bilingual Care Specialist I

FreedomCare

full-time

Posted on:

Location Type: Hybrid

Location: Las Vegas • Nevada • United States

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Salary

💰 $18 - $22 per hour

Job Level

Junior

About the role

  • Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries
  • Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
  • Maintain exceptional customer service for all callers
  • Input accurate data entry of sensitive information
  • Conduct status reviews over the phone
  • Screen patients and caregivers for additional programs and benefits
  • Maintain reliable work schedules
  • Display empathy, actively listening, and clearly communicate with callers
  • Address all questions or complaints and provide an accurate response time of resolution
  • Follow up and engage with patients and caregivers via phone calls, SMS, and emails
  • Serve as a key point-of-contact for enrolled caregivers
  • De-escalate situations involving dissatisfied customers
  • Adhere to a revolving monthly client service and compliance standard
  • Effectively input and update the case file and account data within CRMs
  • Manage call dashboards and reporting

Requirements

  • Previous experience in a Customer Service environment
  • At least 1 year of experience in high-volume inbound call center or contact center environment
  • Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
  • A passion for providing a high level of customer service
  • Ability to organize, set priorities and manage time effectively
  • Strong verbal and written communication skills
  • Ability to resolve issues over the telephone with eager customers
  • Attention to detail in reviewing records
  • Ability to meet and/or exceed targets/metrics
  • Computer proficiency required; strong typing skills
Benefits
  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Ongoing learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycase file managementcall center experiencecustomer serviceissue resolutiontyping skillsCRM proficiency
Soft skills
empathyactive listeningcommunicationorganizationtime managementattention to detailproblem-solving