Operations

• Drive the performance of Care Team Leads and their teams
• Create a positive working environment
• Serve as a point of contact to help resolve escalated or complex issues
• Build and maintain strong relationships with staffing partners
• Prepare and assess team productivity and quality metrics
• Prepare reports, monitor workflows, and analyze call center data
• Hire, train, and coach Care Support Specialists and Team Leads
• Lead effective and productive team meetings
• Demonstrate commitment to customer service
• Manage employee documents, maintain confidentiality

Assistant Manager, Care Operations

Director, IT Operations

Senior Director, Global Head – Biomarker & Diagnostic Operations, Oncology

Senior Director, Global Head – Biomarker & Diagnostic Operations, Oncology

Operations Specialist II

Director, Technical Operations – Global Clinical Supply