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Freedom24

1st Line Support Administrator

Freedom24

First-Line Technical Support Administrator for FREEDOM FINANCE TECHNOLOGIES assisting users with financial products. Responsible for handling technical inquiries and ensuring smooth user experiences.

Posted 7/20/2026full-timeRemote • 🇷🇸 SerbiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in user technical support with a strong foundation in SQL and database management, complemented by effective communication skills in both Russian and English. Demonstrates responsibility, punctuality, and the ability to handle stress in a fast-paced financial environment.

Highest-signal resume keywords
User Technical Support ExperienceSQL KnowledgeRussian Language ProficiencyWritten And Verbal Communication SkillsUnderstanding Of Financial Markets

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLDatabase ManagementTechnical Issue ResolutionTask TrackingFinancial Product Setup
Soft Skills
Strong CommunicationResponsibilityPunctualityStress ResilienceWillingness To Learn
Industry Keywords
Financial MarketsTrading SystemsCall Centre ExperienceTechnical SupportExchange Operations

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Communicate with internal users of trading and banking systems in writing.
  • Analyze and register requests, clarify details, and classify them by priority.
  • Assist users by setting up and using our financial products and trading platform.
  • Resolve standard technical issues and escalate requests to the second-line support team when necessary.
  • Maintain reports and document requests, and solutions.

Requirements

What you’ll need
  • At least 1 year of experience in user technical support and/or a call centre.
  • Basic knowledge of SQL and some experience working with databases and task trackers.
  • Russian language proficiency is mandatory.
  • Strong written and verbal communication skills.
  • Basic technical literacy and a willingness to deepen your knowledge in this area.
  • Responsibility, punctuality, and stress resilience.
  • Nice to Have: English proficiency at B2 level or above.
  • Understanding the basic principles of financial markets and exchange operations.
  • Experience working with databases and SQL queries.

Benefits

Comp & perks
  • Fully remote work.
  • Working schedule: 5/2, 15:00–24:00 Moscow time, with possible paid weekend shifts.
  • Daytime and evening working hours according to the Moscow time zone.
  • A service contract with a Cyprus-based company.
  • Fixed monthly salary in euros.
  • Paid annual leave of 21 working days.
  • Paid sick leave.
  • Public holidays: New Year holidays until January 4–6, plus May 1–2 or May 8–9.
  • One additional paid day off per month.
  • Coverage of professional training courses related to your area of work.
  • Coverage of participation in professional online conferences.
  • Corporate discount on English language courses.
  • Training on products and processes.
  • A genuinely comfortable and professional working environment.
  • Opportunities to grow and develop alongside the company and its products.