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Customer Success Agent – Call Center Representative
Freedom Mortgage. Support FMC’s Call Center operations .
About the role
Key responsibilities & impact- Support FMC’s Call Center operations
- Provide exceptional service to customers
- Answering inbound and making outbound calls
- Responding to customer requests within set timeframes
- Delivering an exceptional quality of service
- Providing information and assistance with loan information
- Adhering to schedules and meeting deadlines
- Working as part of a dedicated team
- Building positive relationships with customers
- Maintain regular and punctual attendance
Requirements
What you’ll need- High School Graduate/GED
- 0-1 Years related work experience preferred
Benefits
Comp & perks- Equal Employment Opportunity
- Applicants with disabilities may request accommodations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationteamworkrelationship buildingtime managementpunctualityproblem solvingadaptabilityattention to detailservice quality
Certifications
High School GraduateGED