Customer Success Agent – Call Center Representative

Freedom Mortgage

Customer Success Agent providing exceptional service to customers for FMC's Call Center operations. Handling inbound and outbound calls, and assisting with customer inquiries.

Posted 5/22/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support FMC’s Call Center operations
Provide exceptional service to customers
Answering inbound and making outbound calls
Responding to customer requests within set timeframes
Delivering an exceptional quality of service
Providing information and assistance with loan information
Adhering to schedules and meeting deadlines
Working as part of a dedicated team
Building positive relationships with customers
Maintain regular and punctual attendance

Requirements

What you’ll need

High School Graduate/GED
0-1 Years related work experience preferred

Benefits

Comp & perks

Equal Employment Opportunity
Applicants with disabilities may request accommodations

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationteamworkrelationship buildingtime managementpunctualityproblem solvingadaptabilityattention to detailservice quality

Certifications

High School GraduateGED