Freedom Mortgage

Bilingual Customer Success Agent – Spanish/English

Freedom Mortgage

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

About the role

  • Support FMC’s Call Center operations
  • Provide exceptional service to our customers
  • Answer inbound and make outbound calls
  • Respond to customer requests within set timeframes
  • Deliver an exceptional quality of service to every customer
  • Provide information and knowledgeable assistance by pulling up loan information
  • Adhere to schedules, multitask, and meet deadlines
  • Work as part of a dedicated team to explain policies and procedures
  • Build positive and pleasant relationships with customers

Requirements

  • High School Graduate/GED
  • 0-1 Years related work experience preferred
  • Fluent in both Spanish and English.
Benefits
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Applicant Tracking System Keywords

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Soft Skills
customer servicemultitaskingteamworkcommunicationrelationship buildingtime managementproblem solvingadaptabilityattention to detailknowledgeable assistance
Certifications
High School GraduateGED