Bilingual Customer Success Agent – Spanish/English

Freedom Mortgage

. Support FMC’s Call Center operations .

Posted 4/9/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support FMC’s Call Center operations
Provide exceptional service to our customers
Answer inbound and make outbound calls
Respond to customer requests within set timeframes
Deliver an exceptional quality of service to every customer
Provide information and knowledgeable assistance by pulling up loan information
Adhere to schedules, multitask, and meet deadlines
Work as part of a dedicated team to explain policies and procedures
Build positive and pleasant relationships with customers

Requirements

What you’ll need

High School Graduate/GED
0-1 Years related work experience preferred
Fluent in both Spanish and English.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicemultitaskingteamworkcommunicationrelationship buildingtime managementproblem solvingadaptabilityattention to detailknowledgeable assistance

Certifications

High School GraduateGED