Manager

• Lead and manage the IT Support Desk team of four, providing guidance, mentorship, and escalation support.
• Oversee and optimize ITIL processes: Incident, Problem, Change, and Service Request Management.
• Ensure timely and efficient execution of daily and nightly operational jobs.
• Identify and implement process efficiencies across IT operations.
• Represent IT on the leadership team and contribute to strategy and roadmaps.
• Manage third-party service providers and ensure compliance.
• The IT Services Manager and their team will assist the IT team with Azure support as needed.
• Deliver high-quality, user- and member-focused customer service.

IT Services Manager

Assistant Store Manager

Branch Manager

Safety Manager