Product Support Specialist

Freed

Product Support Specialist at Freed providing support for clinicians using AI tools. Collaborating with product teams to improve user experience and product education.

Posted 4/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Support clinicians across chat, email, and live video — helping them understand and succeed with Freed's AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that directly influence roadmap and design decisions.
Leverage Freed's AI Agent and Intercom to deliver fast, thoughtful, high-quality support.
Create and refine help content, FAQs, and in-product education resources that scale your impact beyond 1:1 interactions.

Requirements

What you’ll need

Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
Excellent written and verbal communication skills
Strong product intuition and the confidence to propose and drive improvements independently
Experience with Intercom or similar CRM/support tools
Comfort working with AI-powered tools and workflows
Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership
Nice to Haves:
Experience supporting clinicians or healthcare professionals
Familiarity with healthcare software or EHR systems
Previous experience working with a product org

Benefits

Comp & perks

Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company-sponsored annual retreats
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcustomer successtechnical supportproduct educationproject managementAI toolsCRM toolsEHR systems

Soft Skills

written communicationverbal communicationproduct intuitionindependent improvementmultitaskingadaptability