Product Support Specialist
Freed
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $75,000 - $100,000 per year
About the role
- Support clinicians across chat, email, and live video — helping them understand and succeed with Freed's AI tools.
- Identify and own projects that improve clinician experience and product education at scale.
- Represent the voice of the customer within the product org, surfacing insights that directly influence roadmap and design decisions.
- Leverage Freed's AI Agent and Intercom to deliver fast, thoughtful, high-quality support.
- Create and refine help content, FAQs, and in-product education resources that scale your impact beyond 1:1 interactions.
Requirements
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
- Excellent written and verbal communication skills
- Strong product intuition and the confidence to propose and drive improvements independently
- Experience with Intercom or similar CRM/support tools
- Comfort working with AI-powered tools and workflows
- Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership
- Nice to Haves:
- Experience supporting clinicians or healthcare professionals
- Familiarity with healthcare software or EHR systems
- Previous experience working with a product org
Benefits
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcustomer successtechnical supportproduct educationproject managementAI toolsCRM toolsEHR systems
Soft Skills
written communicationverbal communicationproduct intuitionindependent improvementmultitaskingadaptability